Frequently Asked Questions


Shipping

We offer free flat rate shipping on all US orders over $35, automatically applied at checkout. We aim to process and ship all order within 5-7 business days.

Order Cancellations or Change Requests

We aim to package and ship our orders quickly, if a cancellation or item change is needed please contact us immediately and we will do our best to resolve the request.

Sale/Clearance Items

All sale and clearance items purchased are final and are non refundable.

Care of Bamboo Fabrics

Bamboo is a delicate natural fiber; it should be washed inside out on a cold delicate setting. We recommend not to wash with harsh and damaging materials such as denim, towels, and velcro. We suggest to hang dry as much as possible to prevent pilling, but a low dry tumble setting will work.

New Designs

We release a new print each season. We recommend following our VIP page on facebook, JuliaJude Bamboo VIPs, to get sneak peeks at soon to be released designs!

Manufacture

All our designs are brainstormed in our home state of Minnesota. We work with free lance graphic arts designers to bring our ideas to life. Our pajamas are hand sewn by a reputable manufacture who has over 20 years of experience in the children clothing industry and all required certifications.

Lost or Stolen

If a packages is marked as delivered on tracking information then JuliaJude is not responsible for stolen packages. If a package was never delivered and lost in the mail, please contact us for refund or replacement of items.